what about...
Can you help me create a custom piece?
Yes! Choose your own multi-custom leather colors, monogramming, or even brainstorm a new custom project design with me for your specific needs! Use the chat box to send me a message and I will reply as soon as possible. Lets make something unique!
How long does shipping take?
At Saangoh Leather Goods, I manage everything single-handedly, so shipping times may vary. Typically, I can fulfill orders within a week, but during busy periods, it might take a few weeks. I'll make an effort to keep you informed regarding order progress and shipping. Please expect shipping times to range from 1 to 4 weeks. All other "ready-to-ship" pieces will ship out in 3-5 business days. Thank you for your patience, and I assure you the wait will be worth it!
Why does a custom order take longer to ship?
Did you know that with basic machine-sewn stitching, if a single stitch is damaged, the entire piece will unravel? Its my honor to hand craft leather goods that I trust will withstand the test of time by meticulously cutting and stitching each piece by hand. The Saddle stitch, while more time consuming, can be cut and re-singed at any point. Because of this dedication to quality, as well as being a very small family-run business, Please expect shipping times to range from 1 to 4 weeks. If you have any questions, send us a message and we will be happy to work with you on your custom order.
What if my item is lost or stolen?
Like any kind of online ordering, as the seller I do not have control of your order once its in the hands of the shipping company. I am a small-business. I am not Amazon. And while I will assist in any way I can should your package get lost at sea or swiped by ninjas, Saangoh will not be held responsible once orders have been shipped.